Now Hiring - Inside Sales and Customer Care Representative in Redmond, WA

Inside Sales/Customer Care Representative

Fanaco Fasteners, LLC

We are a nation-wide fastener distributer with a strong and loyal brand following. Fanaco has grown incrementally and intentionally over the past 36 years with the help of an excellent team of sales, warehouse, accounting, and operations staff. We have the best service and most recognizable packaging in our industry. We take pride in our product and value our customers and vendors as partners with the same goals.

Job Description

We are looking to hire an Inside Sales / Customer Care Representative at our headquarters located in Redmond, WA. If you have a passion for customer service, are self-motivated and love working in a team player environment, we want to hear from you!

We are a small, family-owned wholesale distributor looking for an outgoing, eager, organized and dynamic person who is reliable, a quick learner and ready to play a key part in Fanaco‘s growth. We offer a flexible, laid-back office environment that values a work-life balance. A Fanaco team member will enjoy the perks of annual retreats, holiday celebrations and regular company lunches.

A successful Inside Sales Team Member is dedicated to delivering an unparalleled customer experience to new and long-term customers.

Qualifications

· Must possess strong verbal and written communication skills

· Ability to work in a fast-paced team environment with a drive to succeed

· Quick learner with excellent analytical and problem-solving skills

· Customer focused and results driven

· Strong organization skills

· Focus on accuracy and attention to detail

· A strong sense of urgency and ability to multi-task and prioritize responsibilities

· Excellent phone presence with the ability to competently de-escalate issues

· Intermediate proficiency in Microsoft Office Suite. Strong knowledge and understanding of Client Relationship Management (CRM) systems

Responsibilities will include but not be limited to the following:

• Utilization of cloud based Netsuite software to invoice sales orders, manage internal and external correspondence, and document customer and sales related activities
• Process all incoming orders promptly as received, ensuring the accuracy of all relevant details (products, specifications, processing requirements, shipping, etc.)
• Assist the sales team with accurate and timely customer inquiries
• Generate regular outbound courtesy calls
• Initiate the dispersal of sample boxes and marketing collateral to prospective customers
• Proactively contact customers to inform them as soon as determined that their order will be late or incomplete and offer substitutions when applicable
• Willingness to work cooperatively and collaboratively across all departments to provide Fanaco customers with the best possible experience
• Work closely with freight vendors for tracking orders and scheduling pickups
• Continuously working towards process improvement
• Actively seek new business from current customers
• Assist in the creation and adherence to specific goals defined in job Performance Agreement
• Other duties as assigned

Benefits and Perks

• Medical
• Vision
• Annual bonus
• Free parking and access to walking trails
• 401K
• Paid Holidays
• Flexible time-off policy
• Annual retreats and regular company events
• Opportunity for advancement

Please respond with cover letter and resume for consideration

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Redmond, WA 98053: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person